Excuses Excuses Excuses

Author: Darryl S. Doane
Editor: Human Resource Development
ISBN: 9780874256147
File Size: 59,81 MB
Format: PDF, ePub
Read: 5038

"This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down"--Page 1.

Excuses Excuses

Author: Anushka Ravishankar
ISBN: 9788492696826
File Size: 33,15 MB
Format: PDF, ePub
Read: 4782

50 Activities For Achieving Excellent Customer Service

Author: Darryl S. Doane
Editor: Human Resource Development
ISBN: 9780874257373
File Size: 21,94 MB
Format: PDF, Mobi
Read: 6780

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Excuses Excuses

Editor: Oxford University Press, USA
ISBN: 9780192763167
File Size: 43,43 MB
Format: PDF, ePub
Read: 6582

From best-selling anthologist John Foster, this is a classic best-selling anthology of poems about schools.

Excuses Excuses Excuses

Author: Darryl Doane
Editor: Human Resource Development
ISBN: 9780874256239
File Size: 63,26 MB
Format: PDF, ePub
Read: 4269

Interchange Student S Book 2 With Audio Cd

Author: Jack C. Richards
Editor: Cambridge University Press
ISBN: 9780521601948
File Size: 45,75 MB
Format: PDF, Kindle
Read: 8163

Interchange Third edition is a four-level series for adult and young-adult learners of English from the beginning to the high-intermediate level. The Interchange Third Edition Level 2 Student's Book builds on the foundations established in Level 1 for accurate and fluent communication, extending grammatical, lexical, and functional skills. Topics such as travel, childhood, customs, personality, and predicaments are presented in unique ways using interesting real-life information. Each Student's Book contains 16 teaching units, frequent progress checks that allow students to assess and monitor their own learning, and a listening self-study section. Included is a Student Audio CD that contains the conversation, pronunciation, and self-study sections from the Student's Book.

The Therapist S Notebook

Author: Lorna L. Hecker
Editor: Routledge
ISBN: 0789004003
File Size: 50,51 MB
Format: PDF, ePub, Mobi
Read: 1026

When did you last have enough free time to carefully create, develop, and test a therapeutic concept or teaching method to improve the help you provide to your patients? With The Therapist's Notebook, a compilation of original ideas by practicing clinicians, you can tap into the knowledge and experience of seasoned professionals to give your clients tangible, field-tested assignments that will represent their work and progress in therapy. Appropriate for practicing marriage and family therapists, psychologists, social workers, and other therapists of any professional affiliation who deal with children, adolescents, adults, couples, or families, this dynamic handbook provides you with handouts and homework activities that are quick and easy and require little effort or experience to use. The Therapist's Notebook is a valuable resource for both experienced and novice clinicians. Established clinicians will know how to fit each chapter to a particular clientele, while uninitiated clinicians or trainees will appreciate how the ready-made materials help their clients and spur their own creativity in intervening. You'll find therapeutic work becomes less stressful and more enjoyable as you learn about helping these populations deal with important issues: Adults--goal setting, boundary issues, life transitions, communication, problemsolving, compulsivity, feelings Couples--trust, infidelity, leisure time, communication, conflict resolution, sexuality, enrichment Families--rules/punishment, decisionmaking, gender roles, chores and responsibilities, communication Children--self-esteem, school problems, social skills, abuse, discipline problems Adolescents--peer pressure, school issues, communication, involvement in therapy, behavior Other--resistant clients, crisis counseling, linking clients with social resources The Therapist's Notebook gives you a tangible, useful product you can utilize with clients. The book's compilation of homework, handouts, and activities that have been successfully applied to client populations is valuable not only for therapists’daily use, but also to illustrate creative, clinically tested interventions to future counselors, therapists, social workers, teachers, school psychologists, and special educators. Particularly useful as an ancillary text in university courses in psychotherapy-related fields, the book's user-friendly format will enliven practicum courses and ensure heightened student participation.

I Ve Got A Poem For You

Author: John Foster
ISBN: 9780192762566
File Size: 75,73 MB
Format: PDF
Read: 4268

A collection of poems to perform. Where most anthologies of performance poetry concentrate on modern writing, this collection has a wonderful mix of old favourites, new discoveries, and specially written poems.John Foster has produced many best-selling poetry anthologies. He is also well known as a performer of poetry, and is the perfect anthologist for this book.

What Works When With Children And Adolescents

Author: Ann Vernon
Editor: Research Press
ISBN: 9780878224388
File Size: 66,29 MB
Format: PDF, ePub
Read: 9991

This practical handbook is designed for counselors, social workers, and psychologists in schools and mental health settings. It offers over 100 creative activities and effective interventions for individual counseling with children and adolescents (ages 6-18). The activities include stories, songs, games, worksheets, role plays, and other strategies that address problems, such as anger, anxiety/worry, depression, underachievement, procrastination, perfectionism, self-downing, and acting out. The interventions, which are based on the principles of rational emotive behavior therapy, can be used for helping students with normal developmental issues as well as for helping those with more serious emotional or behavioral problems. Vernon provides strategies for establishing a therapeutic relationship with students who are sometimes apprehensive or opposed to counseling. Several case studies are included to help illustrate the counseling techniques and interventions. The book also includes a chapter on working with parents and teachers. An accompanying CD of all the reproducible forms and student handouts is included with the book.

Excuses Excuses

Author: Charles Keller
Editor: Sterling Publishing Company Incorporated
ISBN: 9780806998688
File Size: 52,79 MB
Format: PDF, Docs
Read: 4832

Presents a variety of jokes in which children offer excuses to their parents and teachers, defendants to judges, employees to their bosses, drivers to the police, service workers to customers, and similar situations

Poetry People

Author: Sylvia M. Vardell
Editor: Greenwood Publishing Group
ISBN: 9781591584438
File Size: 47,66 MB
Format: PDF, Docs
Read: 2793

Alphabetical entries provide brief biographies, highlight selected books, describe poetic style and awards won, and suggest curriculum connections for more than sixty contemporary authors of poetry for children and young adults.

Lines That Every Woman Loves To Hear A Collection Of Love Poems

Author: James C. Curry
Editor: Lulu Press, Inc
ISBN: 1312684410
File Size: 48,53 MB
Format: PDF, ePub, Docs
Read: 7792

"Lines That Every Woman Loves to Hear" contains love poems for every conceivable situation. You will not find another collection that best taxes words' limited capacity and shall undoubtingly best convey your feelings to your special someone and fill their heart with their meanings.

The Pastor S Ponderings

Author: Pastor Alta Chase-Raper
Editor: WestBowPress
ISBN: 1490804927
File Size: 24,26 MB
Format: PDF, ePub, Mobi
Read: 1069

A collection of ponderings full of wit and wisdom to inspire you, make you smile, and even laugh out loud. Sit down, relax, and take a moment to stroll down a sun-dappled roadway, climb the steps to an old country church, wade in a clear mountain stream, listen to the rushing water as it pours over river rocks, smell the fresh air after a rain, and soak in the beauty and grandeur of God’s masterpiece found in the ever-changing panorama of the Great Smoky Mountains. You will enjoy a bit of history as well as introductions to some interesting folks who call this mountain paradise home. You won’t want to miss the story of burning the palm fronds for Ash Wednesday—they sure smelled sweet, a bit like marijuana—and the “noises in the night” among many others, too funny for words. Each one, a feel-good story, intertwined with God’s own Word.

Ethics In Public Relations

Author: Kathy Fitzpatrick
Editor: SAGE
ISBN: 145223678X
File Size: 16,68 MB
Format: PDF, Kindle
Read: 3195

Ethics in Public Relations: Responsible Advocacy is the first book to identify universal principles of responsible advocacy in public relations. In this engaging book, editors Kathy Fitzpatrick and Carolyn Bronstein bring together prominent authorities in the field to address theoretic and practical issues that illustrate the broad scope and complexity of responsible advocacy in 21st-century public relations.

Excuses Excuses Excuses

Author: Christie Passeri
Editor: LifeRich Publishing
ISBN: 1489703675
File Size: 76,58 MB
Format: PDF, ePub, Mobi
Read: 1862

A quick and simple solution to aid busy parents and make the excuses that all children need for school concise, legible, and readily available. Fill in a few blanks, sign, and send. It really couldn't be easier.


Author: Victor Yek
Editor: Xlibris Corporation
ISBN: 1450013120
File Size: 55,48 MB
Format: PDF, ePub, Docs
Read: 6544

Two bosom friends parted to pursue their dreams, only to have time shatter them. A crazed murderer wreaked havoc in a sleepy coastal town when he wasn’t even supposed to be alive in the first place. His thoughts were full of his uncle’s torturing methods and vengeance. Add in a potbellied bum who used to play with Zidane, a grotesque and incompetent medic, and a grouchy old man into the equation—you would have an unlikely character cast fighting against time to save the denizens of Delwave town.

Hot Sweaty Mamas

Author: Laurie Kocanda
Editor: Andrews McMeel Publishing
ISBN: 1449402453
File Size: 46,19 MB
Format: PDF, Kindle
Read: 2606

Authors, moms, and fitness enthusiasts Thom and Kocanda work to balance motherhood and fitness. It was from their conversations that the idea for "Hot (Sweaty) Mamas" was born. Moms who find it difficult to start or stick with an exercise program will learn how to reframe their thinking.

Cold Christians

Author: Keith Seiber
Editor: Lulu.com
ISBN: 1365395286
File Size: 15,21 MB
Format: PDF, ePub
Read: 8679

My Thoughts

Author: Sharon Ford
Editor: AuthorHouse
ISBN: 1403398135
File Size: 32,74 MB
Format: PDF, Docs
Read: 9947

My book is truly affairs from the heart. It doesn't matter if you are 5 years or 95 years old, someone can relate to at least one of my poems. It's funny because most people that read some of my poems seem to think that I am writing about them, when in fact I am not. I must admit there is a lot of pain in this book and as you continue reading you can see that. You will also see how much in love I am as well. This book will definitely keep you laughing, if not crying, it can be emotional at times. This book will definitely have you begging for more, it will also inspire you to even write your loved one a poem or two if not borrow from it. Whether you want something bitter and sweet, or something to relax you while relaxing with a bottle of wine, or just plain entertaining your friends, you can surely do just that. My Thoughts is truly my thoughts and no one else's, so you can rest assure that these are my ideas only and that, no one can take away.